LLMs
GPT, Gemini, MeetKai and other models, chosen by context, cost, sovereignty and performance.
AI Relationship Platform
We design the relationship.
AI runs it.
An artificial intelligence infrastructure to create, operate and scale customer service and relationship journeys — connected to the systems you already run.
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Clients
YOUNG technology, running inside large organizations.
Strategy, journeys and artificial intelligence running in environments with thousands and millions of interactions.
Scale
First company in Brazil to run 100% generative AI at scale
for customer service and relationship with the end customer — cutting 50 human service seats.
Our big numbers
+65,277,846
conversations transacted
+12M
unique service interactions
+8.3M
interactions resolved 100% by AI
+39,568,878
outbound messages sent by our avatars
+100M
people the agents are plugged in and able to serve simultaneously
02The problem
Companies have CRM, data, channels — and now LLMs.
What they still don't have is an integrated journey.
This is why YOUNG does not compete with a language model. A model produces answers. A journey produces outcomes.
The difference
LLMs generate answers. YOUNG runs journeys.
Conceptual architecture
01
02
YOUNG Intelligence Layer
The proprietary layer that turns models, data and business rules into decisions and actions inside the journey.
03
Enterprise stack
CRM, ERP, WhatsApp, apps, payments, ticketing, data lakes and proprietary systems.
04
Customer journey
Acquisition, conversion, onboarding, service, retention, recovery, upsell and continuous relationship.
The LLM is an interchangeable component inside the architecture. What YOUNG delivers is the ability to orchestrate the entire relationship — whatever model or system the client chooses.
03The YOUNG method
AI without strategy is just automation.
YOUNG does not start with technology. It starts by understanding the business and building the direct marketing, CRM and AI strategy for each organization — then turns that strategy into journeys, data architecture, agents and operation.
01
Strategy
Strategic planning for direct marketing, CRM and AI: objectives, audiences, moments, channels, data, revenue, retention and service.
02
Journey design
Design of the complete journey: who to talk to, when, why, on which channel and which action AI should execute.
03
Data & architecture
Connection to the existing ecosystem: CRM, ERP, WhatsApp, apps, payments, ticketing, data lake and proprietary systems.
04
Rapid implementation
APIs, playbooks, connectors, automation and configuration to drastically reduce traditional deployment cycles.
05
AI operation
AI agents start running conversations, tasks, queries and actions inside the defined rules and journeys.
06
Continuous intelligence
Conversations, conversion, revenue, churn and behaviour feed strategy and operation back, continuously.
The YOUNG loop
Strategy→Journey design→Data & architecture→Rapid implementation→AI operation→Continuous intelligence→StrategyEducation
She doesn't know what an agent is. She only knows she was answered.
Behind a simple answer: institutional data, journey design and AI running the operation.
04Real world AI
Real world AI.
Real business results.
Strategy designed by YOUNG. Journeys structured by YOUNG. Artificial intelligence operating at scale.
Sports
Corinthians
An intelligence able to talk to one of the largest fanbases in the world.
The AI connects official stores, sponsors, fan service and the many demands of the club ecosystem.
~1M
messages roughly every three months in fan journeys
80%
of cases resolved with no human interaction
Education
UNIUBE
AI inside the student journey, at the scale of 60,000 students.
Artificial intelligence becomes part of the candidate and student journey, connecting service, relationship and conversion in the same flow.
60,000+
students served by the operation
82%
of demands resolved by AI, from service to enrollment
75%
of interactions happen outside business hours
Sports
Cruzeiro
20 thousand fans a month, answered in under 20 seconds.
Fan service, membership and revenue recovery running on one journey — from the first message to the payment and the CRM update.
20K
fans served per month
2.4M+
messages per year
79%
resolved with no human involvement
100%
answered within 20 seconds
Membership reactivation journey
13,660former members engaged
4,000+recovered
28%conversion
R$ 2.4M+annualized revenue
Education
PUCPR
Grupo MaristaAn AI avatar as the front door of the candidate journey.
An artificial intelligence avatar takes part in the relationship with the candidate, guides the journey and resolves most of the demand on its own.
100%
of candidates enter the journey through AI
78%
of cases solved with no human interaction
Sports
Vasco da Gama
AI doesn't just answer. It moves revenue.
Fan service fully operated by AI since 2024 — and an automated membership journey that turned a cup final into the club's largest signup window.
100%
of fan service operated by AI since 2024
R$ 11.2M
in revenue generated in 7 days during the 2025 Copa do Brasil final, through an automated membership journey
Education
UNIFENAS
Concierge AI on one of the most competitive admission processes in the country.
Service for candidates and current students, including high-complexity journeys such as the largest medical school admission process in Minas Gerais.
76%
of candidate demand resolved by AI
Sports
Grêmio
We don't replace the CRM. We turn its data into intelligent journeys.
Integration with Salesforce and the club's data lake to build personalized journeys for different fan profiles.
IntegrationSalesforce+YOUNG+Data lake+AI journeys
01 / 07
Method behind the numbers
Every case starts before the AI.
Before any technology, YOUNG builds the client's direct marketing, CRM and AI strategy. The results above are the output of that sequence — not of a tool switched on.
Strategy→Journey design→Data→AI→Execution→Result
01Understand the business
02Define objectives
03Map audiences
04Structure the whole journey
05Connect data and systems
06Deploy AI agents
07Track performance
08Optimize continuously
Sports
For him it's passion. For the club, it's a journey that has to answer in seconds.
Membership, ticketing, store and service in one journey — at the volume only AI can hold.
MESSAGES FROM THE PEOPLE WE SERVED
The one piece of proof
that isn't ours.
Everything else on this site is our voice or our client's: numbers, method, brand. These messages arrived on their own, in the service channels of clubs and universities, from people who had no idea anyone would read them later.
Sério, só quero falar agora com a IA, resolveu tudo
TRANSLATIONSeriously, from now on I only want to talk to the AI — it solved everything.
PERSON SERVED · UniubeFANVitória
Olha seu atendimento é melhor do que muitos humanos.
TRANSLATIONLook, your service is better than a lot of humans.
FANCorinthians
Como tenho uma idade, a gente não consegue entender tudo. Ainda bem que tem vocês aí para nos auxiliar.
TRANSLATIONAt my age, we can't understand everything. Good thing you're there to help us.
PERSON SERVEDPUCPR
Muito obrigado por ter ficado comigo até agora, tá tarde já.
TRANSLATIONThank you so much for staying with me this whole time — it's late already.
PERSON SERVEDFeevale
Muito obrigada querida só quero agradecer todo o cuidado.
TRANSLATIONThank you so much, dear — I just want to thank you for all the care.
Spontaneous messages, quoted in full, with no identification. Not testimonials we collected — excerpts of conversations. Original wording in Portuguese, as received. Translation below each message.
05Implementation
From years to weeks.
For years, CRM projects meant large technology transformations, extensive consulting, heavy customization and long deployment cycles. YOUNG's architecture removes that complexity with modern integrations, vertical playbooks and its own orchestration layer.
Traditional CRM transformation
- 01Strategy
- 02Consulting
- 03Requirements
- 04Customization
- 05Development
- 06Integration
- 07Migration
- 08Training
- 09Deployment
Months / years
YOUNG AI-native implementation
- 01On-site immersion
- 02Strategy
- 03Journey
- 04Connect
- 05Configure
- 06Train AI
- 07Launch
- 08Level up
Weeks / a fraction of the time
What traditionally took months or years can now be deployed in a fraction of the time.
We don't replace your CRM. We accelerate its intelligence.
06The platform
A platform to turn strategy
into operation.
Technology appears as a consequence of the method — not as a list of features. Syng, our AI Journey System, is the product name of that layer.
01
Journey Engine
Interprets context, timing and intent to determine the next step of every journey.
02
AI Agents
Agents that talk, query systems, execute tasks and take action inside business rules.
03
Data & CRM Layer
Unifies history, behaviour, transactional data, segments and relationship signals.
04
Command Center
Monitors journeys, agents, conversion, efficiency, revenue, quality and operation in real time.
Agnostic by design
One platform. Multiple industries. Any LLM.
Same engine
Same engine.
Different journeys.
One intelligence layer. Different industries. Specialized journeys in each one.
Enrollment
He works until 10pm. His enrollment happens at 11:40pm.
At UNIUBE, 75% of interactions happen outside business hours — with an avatar on the other side.
07Industry playbooks
One platform. Five validated industries.
The technology core is the same. The knowledge, the journeys and the playbooks change by vertical — and YOUNG never starts from zero.
Sports
Turn fans into relationships. Relationships into revenue.
Membership · Ticketing · Match day · E-commerce · Churn · Reactivation · Sponsorship · Fan intelligence
Education
The AI operating system for the student journey.
Lead generation · Application · Enrollment · Service · Finance · Retention · Re-enrollment · Dropout
Government
AI infrastructure for citizen journeys.
Citizen service · Public health · Taxes · Services · Communication · Benefits · Collection · Operational intelligence
Entertainment
Every audience can become a relationship.
Events · Tickets · Loyalty · Content · Communities · Upsell · Recurrence · Experience
Health
Intelligent journeys built around patients.
Scheduling · Triage · Relationship · Prevention · Follow-up · Return visits · Communication · Engagement
Built on industry intelligence
YOUNG = Strategy + Industry Playbooks + Journey Design + AI + Technology
Beyond the five
Your industry
is next.
We have proven playbooks. And we know how to build new ones.
YOUNG brings together industry specialists, strategy, direct marketing, CRM, data and artificial intelligence to understand complex operations, redesign processes and turn relationship into intelligent journeys.
In the industries where we already operate, we start from consolidated playbooks. In new markets, we build the playbook together with specialists and with the client's own knowledge.
Retail & e-commerce·Financial services·Real estate·Automotive·Hospitality & travel·Insurance·Utilities & infrastructure·B2B & enterprise
No playbook yet?
Let's build one.
Bring us the journey. We'll build the intelligence behind it.
08Enterprise integrations
Your stack. Our intelligence.
YOUNG is a layer that makes the client's ecosystem more intelligent — not a platform that demands full replacement.
CRM / business systemsSalesforce · SAP · TOTVS · HubSpot · Pipedrive · Lyceum · CRM Educacional · RD Station · Rubeus
ERPProprietary and legacy systems
Channels & transactionsWhatsApp · Meta · apps · payments · ticketing · voice
YOUNGIntelligence layer
LLMs & AIOpenAI · Gemini · MeetKai
Sovereign modelsLocal and regulated deployments
Specialized modelsVoice, vision, ranking, forecasting
SalesforceSAPTOTVSHubSpotPipedriveLyceumCRM EducacionalRD StationRubeusWhatsAppMetaOpenAIGeminiMeetKaiPIXTicketingData lakeERPSalesforceSAPTOTVSHubSpotPipedriveLyceumCRM EducacionalRD StationRubeusWhatsAppMetaOpenAIGeminiMeetKaiPIXTicketingData lakeERP
We don't replace your ecosystem. We make it intelligent.
09Agnostic AI
The secret is not the model.
YOUNG lets each client choose the right model for performance, cost, security or data sovereignty — and swap it without redesigning the journey.
01
Built from real journeys
The method comes from real relationship operations, not only from a technology layer.
02
Vertical intelligence
Specialized playbooks per industry accelerate design, deployment and performance.
03
Execution, not just conversation
AI does not only answer; it queries systems, executes tasks and moves the journey forward.
04
Enterprise orchestration
Integrates data, CRM, ERP, channels and transactional systems.
05
LLM agnostic
Choose GPT, Gemini, MeetKai, sovereign or specialized models per context.
06
Proven at scale
Large clients, real volumes and measurable operational results.
Consulting & implementation
Your CRM.
Our method.
You don't need to change technology to transform your journey.
YOUNG designs the whole relationship strategy — cadences, flows, rules and communication — and helps implement that intelligence in the CRM and the tools your company already uses.
Technology agnostic
We don't need to own the software to own the journey.
Any CRM. One relationship method.
Salesforce·HubSpot·RD Station·SAP·Blip·CRM Educacional→Relationship method
How we start
How we start.
From first diagnosis to live journeys in weeks.
Not every company starts in the same place. Some need to redesign their relationship strategy first. Others already have CRM, data and journeys and need to accelerate deployment. Others want AI in production right away.
Diagnose→Design→Implement→Operate→Scale
2–4 weeks
Fast track
Few critical integrations
4–8 weeks
Connected
Some relevant systems
8–12 weeks
Enterprise
Legacy, real time, governance
Relationship Journey
Technology in the background.
People in the foreground.
Salesforce, SAP, OpenAI or any AI company can show dashboards and connected lines. They can explore the data and the organizational dynamics.
A father moved to tears living the dream of seeing his club up close — because the AI understood, under our method, that this was the moment — says what “Relationship Journey” means without having to explain the technology.
Brand evolution
From Somos Young
to SYNG.
Same DNA. A bigger ambition.
Our practice grew. Our technology evolved. Our markets expanded. Now our brand follows that transformation.
Somos Young
SYNG
10Vision
From systems of record
to systems of intelligence.
From campaigns to autonomous journeys. From databases to real-time decisions. From simple automation to agents. From systems that record the past to systems that decide the next step.
The CRM was built to store relationships. YOUNG is being built to run them.
The equation
Strategy + Journey + Technology + AI + Industry Intelligence
...and an AI running autonomously in 30 days, generating immediate efficiency gains and replacing the whole human-to-screen relationship.
Let's design your relationship architecture.
Bring your CRM, your channels and your goals. We come back with the journey, the architecture and a deployment plan measured in weeks.