Supporting fans side by side all along the way
We deliver insight by analysing and interpreting sports market data, supporting clubs in decision-making.
We promote the benefits and special features of the club to attract enthusiastic fans who are interested in helping the club through the membership program.
Retain a loyal base! We offer personalised retention strategies to strengthen the emotional bond between fans and the club.
Love for the club never ends! We use individual approaches to restore the emotional bond and encourage these fans to return to the club's membership program.
We immediately contact when a cart is abandoned in order to re-engage interested fans and encourage them to return and consolidate the membership.
Through our technology, we can ensure that the club is available to their club members 24 hours a day, creating connections and increasing passion for the team.
We anticipate revenue for clubs, bringing predictability to the cash flow of the club membership program.
Experience the transformation of the sports market
We combine advanced technology and designed strategies with a focus on results and customer experience. We offer a complete service, from membership acquisition and renewal to implementing tools, such as AI chatbots and marketing automation.
We are committed to driving the success of football clubs by building a community of engaged and passionate fans.
Technology + Intelligence + Humanised Customer Service
Generative conversational tools for personalised and efficient responses that focus on the user experience.
Tools to automate and customise messages that reach more fans, increasing efficiency and engagement.
Our strategies and technologies are implemented in exclusive club apps. We combine strategies to offer unique experiences.
Tools for in-depth data analysis to generate actionable insights and build strategies that make sense.
Centralisation and efficient management of trading information. Macro visualisation and guaranteed follow-up to increase conversion.
Relationship channels centralised for an integrated experience and unified points of contact.
EC Bahia
Players who have scored a spectacular goal
Your team can also come and play with us.
Problem
Increased customer wait times due to high number of tickets opened in customer support operations
Solution
The attendance capacity per operator was calculated and we divided the base to reduce lead time. The sessions were divided between the days of the week according to the operator's capacity.
Result
95% improvement in our response time
By reducing human effort and improving the customer experience, delivering intelligent journeys for specific customers, also providing a rapid response when opportunities are identified, regular reporting to customers, a working team and a well-defined internal flow.
Our love for football spreads from the inside out
As our partners do, we want you to make the best choice for your club
"They use tools that greatly optimise the service. I see support and planning teams working hard. We can see that care has been taken in every detail to make it a friendly environment."
Data Analyst - Bahia Esporte Clube
The most impressive thing about Somos Young's work is the level of team commitment. In Cruzeiro's case, all the staff are fans of the club and this greatly increases empathy with members. In addition, the treatment is friendly and kind to our fans.
CBF Marketing and Commercial Director
Contact us
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